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Quick Reference Guide

Parent Email Templates

When applications are processed in the Online Enrolment System, parents or carers will receive email reminders or confirmation of progress at various stages of the process. The majority of the emails are system generated, some emails are optional to send.

The below emails relate to enrolment applications being submitted.

1. Application submitted

This system generated email provides a copy of the application form plus details about next steps.

Image showing the email parents receive when they have submitted an enrolment application. Image showing the email parents receive when they have submitted an enrolment application.

2. Infected file

This system generated email will be sent if a parent or carer uploads an infected file.

The below emails are sent when the enrolment application is expiring

When a parent or carer starts a new enrolment application, they are given 30 days to submit the application before it expires. These system generated emails will be sent when an application:

1. Will expire in 7 days

Reminder for parents or carers that they have started but not submitted their application. It informs them that any saved progress will be lost after 7 days.

2. Enrolment application has expired

Parents or carers will receive this email if they have started an application, but not submitted after 30 days. This means any information they included on their form will be lost.

The below email is when the enrolment application is withdrawn

If an enrolment application is withdrawn the below email will be sent to the parent/carer.

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